DP2 Service Desk
Welcome to DP2 Service Desk
Our approach to Service and Support has been dramatically improved over the last few months. It offers easy access to DP2 support for multiple staff members at the labs. Files and images, even Problem Reports can simply be drag and dropped onto a Service Desk Request.
The Service Desk includes our searchable Knowledge Base; a streamlined, easy-to-use way to get answers – fast. Service Desk is available to DP2 Pro Labs worldwide, 24/7/365. You can also use Service Desk to ask for additional support should it be needed, software upgrades as well as enter bug reports and make feature requests. Service Desk replaces using the toll-free phone number.
If your lab faces an urgent crisis, in the “Report a Problem” description, please start with “LAB DOWN”. In the ‘Details’ section of ‘Report a Problem’ in Service Desk, include immediate contact name and phone number. Service Desk is actively managed 8am – 5pm ET. Service Desk is monitored for “LAB DOWN” 24/7/365. Our Knowledge Base is available 24/7/365 to answer questions and find solutions to non-critical problems.
Submit a Problem Report
From within DP2, from the ‘Help' menu, select ‘Problem Report’. A Problem Report will allow you to provide a pre-defined set of logs and other DP2 system data. The files are zipped and can be sent FTP or email or attached to a report in Service Desk.